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Jobs

Client Services Coordinator

  • Location: Pasadena CA
  • Sector: Insurance
  • Employment type: Permanent
  • Date posted: Apr 19, 2017
  • Closes: May 17, 2017
NOTE: BHHC does not conduct interviews via social media (e.g. Google hangout, LinkedIn, etc.). Please be aware that any such contact is fraudulent and we advise that you not provide any personal information.

WHO WE ARE:
As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and “large company” benefits, in addition to an exciting, friendly, “small company” atmosphere.

POSITION DESCRIPTION:
Berkshire Hathaway Homestate Companies has an opening in our Pasadena, California Office location for Client Services Coordinator . The Client Services Coordinator manages a book of business of Workers’ Compensation policyholders with an Estimated Annual Premium (EAP) of $250k and above. The Client Services Coordinator supports new business growth through active participation in Client Services activities including prospective client and broker meetings, and manages the new business implementation process for assigned accounts. They also provide ongoing consultative account management services including installation meetings, claims reviews and pre-renewal meetings to clients while maintaining documentation of all customer/ broker activities in company databases.

ESSENTIAL RESPONSIBILITIES:
  • Resolves customer service issues, appropriately addresses inquiries, acts as a liaison with service departments and troubleshoots effectively, follows up with all parties for resolution; utilizes monitoring tools to ensure continued compliance
  • Organizes and conducts new business implementation meetings with policy holders and brokers; conducts prospect calls and meetings
  • Conducts quarterly claims reviews with policy holders and brokers for each account assignment
  • Completes meeting synopses and Claims Professional surveys after every meeting and uploads to Docuview
  • Completes mock claims reviews with new claims professionals and others as required
  • Organizes and conducts pre-renewal meetings with account policy holders and brokers
  • Provides timely claim status report requests to clients and brokers
  • Provides timely feedback to Loss Control and Underwriting departments regarding account issues
  • Actively participates in classroom and on-the-job training by being attentive, taking notes, asking appropriate questions, and demonstrating mastery of the subject material
  • Exhibits continuous improvement under the guidance of the super visor and demonstrates mastery of fundamental knowledge and skills
  • Uses company computer systems and databases proficiently; establishes and maintains a diary system to manage account assignments
  • Collaborates with the Director of Client Services, team members and leadership to develop and implementeffective service practices; collaborates and fosters a positive working relationship with other departments and teams
  • Develops and delivers professional client service training to company employees and teams
  • Proactively communicates issues to supervisor and/or Director of Client Services
  • Ensures work is performed in accordance to Company standards, training and supervisory direction.
QUALIFICATIONS:
  • Education: Bachelor's degree (B. A. or B.S.) from four-year college or university
  • Experience: Minimum one to three years of California Workers’ Compensation claims handling or claims customer service experience required; must have experience participating in claims reviews and communicating and collaborating with internal and external customers
  • Certificates and Licenses: IEA, WCCP, Self Insured Certificate, ARM or CPCU a plus, Valid Driver’s License required
  • Language: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public; ability to successfully review other’s work products and provide appropriate feedback
  • Math: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs
  • Reasoning: Ability to define problems collects data, establish facts, and draw valid conclusions ; ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
  • Computer: Proficiency with the Microsoft suite of software including intermediate Excel and presentation skills and be proficient on applicable databases, internal computer systems and vendor software programs
COMPREHENSIVE BENEFITS PACKAGE:
  • Health and wellness – low premiums for medical, dental and vision coverage; FSA and EAP benefits
  • Company paid Life, Disability and AD&D benefits
  • Employee Retirement Savings Plan with employer match up to 5% of compensation
  • Generous Paid Time Off and Holidays
  • Education Assistance Reimbursement
  • Recognition and Rewards Programs
  • Company Store
  • Discounts across Berkshire Hathaway Inc. companies such as GEICO, See’s Candies, etc.
ABOUT US:
The Berkshire Hathaway Homestate Companies (BHHC) is a group of six insurance companies that are part of the Berkshire Hathaway Insurance Group. Our Workers Compensation Division provides premier workers compensation insurance coverage to employers across the country, with offices in San Francisco, San Diego, Pasadena, Omaha, St. Louis, Atlanta, and Dallas.

As a member of the Berkshire Hathaway Insurance Group, BHHC has earned an enviable record of success in the insurance industry that is supported by an A++ A.M. Best rating for the last 10 consecutive years. Our corporate size enables our organization to react swiftly and effectively to opportunities in the insurance marketplace. At the same time, our financial strength provides our agents and insureds security and makes us one of the best brands in the marketplace.

We value each individual and recognize that attracting and retaining high quality talent is essential to the success of our company. Our structure minimizes bureaucracy and creates an environment that encourages our employees to see the direct effects of their hard work throughout the company. Each division provides hands on training and maintains a small company feel, creating an atmosphere in which 'team players' thrive.

Within the last six years BHHC Workers Compensation has seen significant growth, and we’re continuing to grow as we build one of the largest Workers Compensation companies in the country – join us!

This organization participates in E-Verify. For more information on E-Verify, please contact DHS: 888.897.7781 www.dhs.gov/E-Verify.

We will consider for employment qualified applicants with criminal histories as required by local ordinance. Additionally, no applicant will be denied employment solely on the grounds of conviction of a criminal offense except to the extent necessary to obtain a necessary license or to comply with The Violent Crime Control and Law Enforcement Act of l994, which prohibits the employment by an insurance company of persons convicted of certain crimes, unless a waiver is obtained.HOW TO

APPLY: http://newton.newtonsoftware.com/career/JobIntroduction.action?id=8a7882e85b7f4f41015b881687fe3534&source=WorkersCompCentral

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